Archives

Even if you have changed or updated your telephone system fairly recently, when was the last time you reviewed your whole telecoms estate? What about lines and call charges? Are you still paying [...]

Mainstream are pleased to announce that we have been successfully awarded a place on HES’ Brokerage Service framework for Telephony Services. One of just four companies on the framework, this [...]

We get it…your system may not be brand new, but it’s not ‘that’ old, and you don’t really want to change it at the moment, in fact the chances are that it still provides all the features and [...]

For many companies, call recording is a standard feature for “quality and monitoring purposes”, but what if you have lone workers or small teams of staff that spend a majority of time visiting [...]

As thousands return to work today, many companies will struggle to cope with the influx of New Year calls as employees re-visit those projects they were working on before the Christmas break. [...]

MVR in the Social Care Sector Front line Social Care staff often work face to face with clients with sensitive information and in high stress situations. Using MVR can help improve record keeping [...]

MVR in the Medical Sector Medical practitioners wanting to improve access and offer more flexible appointments to patients will often adopt telephone triage services to help meet demand, so call [...]

MVR in the Health Care Sector Delivering home based health care services across a wide geo-graphic area, many providers already record calls to service centres and regional offices. Providers [...]