Mainstream Digital has been providing services to the Health sector for many years. Whether is providing broadband, lines and call bundles to dentists with small practices, to medium sized systems for GP surgeries and large complex systems for hospitals.
In recent years, local surgeries have consolidated into larger groups and telephone systems have often struggled to keep up, mixing technology and manufacturer’s equipment. For the surgery, providing a consistent service to patients is very important and can be a challenge. Many surgeries are asking how they can achieve improved functionality and reduce call costs. Many are looking at hosted systems, however this may not be the best, or cheapest, solution.
More surgeries are requesting features such as call queuing, scheduling and call statistics as part of their solution, and these can be achieved with both on-site and hosted systems, so it’s important to discuss your needs fully with our technical consultants so we can understand your needs and find the best solution for you.
Larger installations require more complex systems, and working with large NHS Trusts, we understand the complexities of large 24/7 environments. With a mix of hosted and on-site services we can address the complex needs of these particular environments, and as Health organisations move towards UCaaS (Unified Communications as a Service), we are able to help.
From primary schools to colleges and places of further education, all require phone systems that provide secure and reliable communication. Mainstream delivers the best system for your needs.
Mainstream understands the current financial pressures on many schools at the moment, and through its unique combination of services and technology, aims to reduce the cost of owning and running a telephone system in today’s challenging environment.
Many schools are keen to reduce the cost of telephone services, but like GP surgeries must maintain an effective service for parents and staff alike. Unlike surgeries however they often do not require complex feature rich systems.
Primary schools will usually require a small number of extensions and a basic Voice Mail service, with features such as call stats and call scheduling not being important. Many small systems now include some basic features as standard, and that may be enough.
Larger schools and colleges usually require more extensions and may also look at features such as ad hoc call recording, wireless roaming, fax to email and advanced voice mail to enhance their systems.
Other services that are often of interest include secure WiFi for education and dedicated data connections.
With increasing regulation in the financial sector and the introduction of MiFID II legislation from January 2018, many companies need to record details of financial dealings and advice that may have been provided not only in letters and emails, but also in telephone conversations. Mainstreams mobile recording solution helps our clients face the challenge of MiFID II in a world of Unified Communications (UC)
Mainstreams mobile voice recording solutions provide an effective way to comply with MiFID II legislation and manage this in a secure environment.
The Markets in Financial Instruments Directive (MiFID) is the EU legislation that regulates firms who provide services to clients linked to ‘financial instruments’ (shares, bonds, units in collective investment schemes and derivatives), and the venues where those instruments are traded.
Introduced to the UK in 2007, MiFID legislation was designed to crack down on miss-selling of financial products and add transparency to high frequency trading. The MiFID II updates are wide ranging to make the legislation sterner, clarifying grey areas, broadening its scope to include IFAs and other, smaller financial organisations, and attempt to keep up with the pace of technological change within financial companies’ operating models. Any communications which may result in a transaction – including instant messaging, emails, calls – including those across staff members’ own devices – and digital channels such as Skype will now all be encompassed.
Many solutions in the market require that mobile calls are routed to a central recording system. This pushes up costs with additional infrastructure and set-up required, adding to call delays. Frequently, mobile operators’ proprietary solutions run into difficulties when callers are roaming. Financial organisations often find it challenging to provide a sustainable, stable and compliant environment that doesn’t place restrictions on the use of mobile devices. Some will even ban mobile usage entirely.
The Mainstream mobile voice recording solution is specifically designed to be completely compatible with MiFID II, giving maximum transparency, control and accountability.
Our mobile recording solution can be provided with pre-configured Samsung smartphones, or installed remotely on existing compatible corporate owned smartphones and compatible BYO devices. Recording of calls, messaging and telemetry data is encrypted and sent via a secure VPN from the mobile device to our secure data centre. It provides an always-on, sleek user experience that is undetectable in operation and immune to tampering.
Fully compliant and highly secure, our mobile voice recording solution exploits the power of modern mobile operating systems and big data to create a uniquely powerful, flexible, audited record combining mobile business communications including messaging and location data. We provide high levels of security accreditation and compliance and to end – on the device and in our data centres.
Local Authorities are responsible for ensuring they are getting the best value from public money and must ensure they provide an effective service. Mainstream provides solutions that give great value and premium features.
Mainstream currently supplies services to Town and Parish Councils within the South West and beyond. From Banwell (Weston Super Mare) in the West to Maidstone and Chelmsford in the East.
Services required range from simple lines and data connections to full telephone systems. Features vary widely from client to client, but will often include call stats and scheduling options as well as call forwarding and business class Wifi.
We also provide voice and data services to individual councillors who require a flexible service for lines and calls that can be expanded or contracted as required.
There is not a one size fits all solution for the Public Sector. Mainstream Digital will advise you on the best options to provide the capacity and functionality that you need.
From Farm Shops and Garden Centres to Regional Dealerships, Hotels and Corporate HQs, Mainstream provides services to all kinds of business clients. It’s difficult to select any particular industries, but here are few where we can provide specific services of interest.
With health and safety being of particular importance in these types of industry, many organisations are looking at ways to protect workers by introducing technology. In addition to offering telephony solutions Mainstream is now able to offer a telecoms solution to this problem by using the GPS functionality available on smart phones.
Installed on corporate phones, Mainstream Mobile Device Management (MDM) provides a GPS log that can produce a full audit trail of locations and activities by device or provide a near to real time location report based on the device update frequency (eg: updated every 5 or 10 mins)
In industries that have a widely distributed work force or use high levels of home workers, Mainstream can deliver various services for voice and data that will help organisations stay connected.
With both on-site and hosted solutions, features are available to deliver a seamless customer experience including voice mail, call routing, scheduling, recording and forwarding. System statistics can also be added to ensure there are sufficient inbound resources to manage calls effectively.
Whether your staff are in the office, work from home or are mobile, we can provide solutions to ensure effective communications to help them stay connected.
For formal call centres and informal contact centres, it is important to ensure calls are managed effectively and our solutions can provide clients with the required statistics to enable this.