MVR in the Utilities Sector
Utilities companies often have call centres and will record calls as a matter of routine, but how can that be extended to cover front line staff, using mobile phones, without having to route calls via the call centre? This is the problem facing many companies looking to record calls from front line, public facing staff, that use mobile phones and, as they often operate as lone workers or in small teams, can this technology also be used to ensure staff remain safe and supported?
As with the construction and infrastructure sector, there are obvious advantages to recording calls between mobile operatives and local offices, clients, support services, contractors, local
authorities and any regulatory bodies. MVR allows for this, on Samsung KNOX enabled mobile phones, where-ever staff may be working.
Download the MVR in the Utilities Sector case study below: