MVR in the Facilities Sector
Facilities companies often service multiple clients with small teams and lone workers, and will often record landline calls as a matter of routine. Many are now looking to record calls to and from front line staff, using mobile phones. This is the problem facing many companies with front line, client facing staff using mobile phones. How can MVR technology be used to improve workflows and client reporting and ensure staff are supported?
As with the construction and infrastructure sector, there are obvious advantages to recording calls between mobile operatives and local offices, clients, support services and any 3rd party contractors that may be used. Mainstream MVR allows for this with Samsung Knox enabled mobile phones, where-ever staff may be working.
Download the MVR in the Facilities Sector case study below: