MVR in the Insurance Sector
Often recording calls from the public into their help desks, insurance companies are now able to use MVR to ensure field based staff have similar protection when calling 3rd parties relating to work investigations. Insurance assessors are now able to use their company issued MVR enabled mobile phone for improved reporting and workflow while investigating insurance claims. File verbal reports from the field and take photos and video clips as evidence.
Workflow and Reporting
Another industry that is already extensively using call recording in call centres, MVR can offer insurance assessors and field based staff the advantages of secure call recording through an enabled mobile device to improve reporting practices and customer experience.
Download the MVR in the Insurance Sector case study below: