The latest technology available in telephony. Hosted utilises UCaaS (Unified Communications as a Service) techniques to provide a flexible solution. Solutions are available in different flavours for SMEs and Large Enterprises.
With no equipment at the customer site and no need for maintenance, a hosted service offers users unique advantages over a traditional on site service. With unmatched flexibility, a hosted service gives the user the option to plug into a data port anywhere in the world and still use the features of the service wherever they may be.
The plug and play nature of hosted lends itself to multi-site businesses or those with a distributed workforce or using home working without the need for multiple systems.
Mainstream offers a ‘simple’ hosted service for smaller users, which includes the most popular features required, including voice mail, queuing, routing and scheduling. With the ability for users to manage diverts and simple changes via a web portal, the system can grow as required with additional features added as needed.
Similar to SME Hosted, this is a fully featured telephone solution offering secure connections between handsets and our data centre. The core system has been developed by Mainstream, working with Samsung, to deliver a high availability system that is maintained and hosted by Mainstream at multiple UK data centres. This gives the user the security of knowing that if there is a system fault at one location, services will be automatically re-routed to maintain service.
Developed for use with Samsung smart phones, the user can seamlessly switch between their desk phone and mobile device. Additional modules are available for applications such as call recording, call stats and call centre working. Mainstream will configure your initial system and provide access to an administration portal so the user can make changes without having to contact us.
With a mix of hosted and traditional on-site systems the Hybrid solution from Mainstream gives a defined upgrade path for business users that are unable to make the change at the moment.
You may have heard that ISDN lines will be switched off around 2025, and so you will be forced to upgrade your telephone system.
BT are proposing to cease ISDN from 2025, but Mainstream will continue to provide ISDN services for our customers for as long as they are required and the Hybrid solution from Mainstream ensures you can use your existing ISDN enabled equipment for as long as you wish.
This is ideal if you have recently upgraded the system, but want to future proof your lines and ensure you get maximum return from your assets.
The Hybrid solution from Mainstream digital also provides a simple, cost effective migration path for legacy telephony systems that may be costly to upgrade or unable to operate with the latest digital line technology.
As a certified ISP, Mainstream is able to offer a selection of voice and data line options to get your business online, with the best line speeds available in your area.
Mainstream provides a full range of broadband services, offering users various options for upload and download speeds.
Download speeds affect how fast you can pull data from the Internet, and upload speeds affect the rate at which you can transfer data back to it.
There are various external factors that can affect internet connection speeds and these can include the cabling available in your local area, the distance from your site to the exchange and the number and type of users in your area that share the same network circuits.
We can advise you on the best solution for your business needs from simple ADSL and Fibre broadband up to our 100% availability dedicated lease lines.
A traditional style telephone system with equipment located at the client site. With capacity and functionality to suit all customer needs. Available with finance options and maintenance plans.
On-site telephony is usually the first option for businesses that need a system to manage calls and extensions. Mainstream will advise on the best system for your business needs that provide the capacity and functionality that you need.
With options for financing, call bundles and maintenance packages to suit your needs, Mainstream can configure, install and support your on-site telephone system for less than you might think. With modules available for call recording and call statistics your on-site system from Mainstream will provide many years of service, growing with your needs.
If you are not ready to change an existing system, Mainstream will provide your lines and data connections and can offer maintenance cover on a wide range of manufacturer’s systems including Panasonic, Samsung, BT Versatility, Nortel BCM, Norstar, Avaya and Mitel; plus many models which others suppliers may class as end of life.